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CALL CENTRE REPRESENTATIVE (NATIVE ENGLISH SPEAKER)

Dubai

Status: LIVE


SUMMARY

Our client is a Building Maintenance Company, part of a group of companies established in UAE for over 40 years.


TECHNICAL SKILLS

- Experience with call centers are a plus
- Able to train staff in best practice of customer care
- Able to deal with costumers complaints and issues
- Able to keep promises and follow ups as mentioned to the customers
- To communicate with the technical team and solve the issues in an efficient manner
- To solve customers issues
- To increase the costumer service quality for the company

PERSONAL SKILLS

- Organization is key
- Someone who is able to follow up
- Patient and great communication skills

SALARY AND BENEFITS

Negotiable (flight allowance and insurance for self provided by the employer)

Working hours:

7:30am - 5:30pm
5 days per week + working every other Saturday

VIDEO QUESTIONS

1. What is your current role and responsibilities?
2. What has been your experience with customer services?
3. Please explain what difficult situations have you faced with customers and how did you deal with it?
4. What in your opinion is the top requirement for great customer service?
5. How do you handle difficult costumers?
6. Why are you looking to leave your current job?

Please watch this 4 minutes video which will help you to prepare for your interview:
https://www.youtube.com/watch?v=rQwanxQmFnc&feature=youtu.be